We have responded to many individual inquiries regarding the Coronavirus / COVID-19, and as this is a
rapidly changing situation, we continue working to address everyone’s concerns as quickly as possible.
This is a difficult time for everyone – and both travelers and small businesses like ourselves.
We are actively following the guidance of the UK Government , PHE (Public Health England) and the
World Health Organization (WHO) to help ensure the actions we are taking are in line with the latest recommendations.
Currently, any tours from Edinburgh or London will run as planned. However, we understand that many
guests will be unable to travel or will need to reschedule their trips.
What is our Cancellation policy?
Our official cancellation policy for 2020 has been that tours are non-refundable. However, in these
unprecedented times, we’d like to offer you the option to use 50% of your tour price as credit towards any
tour booked to take place in the next 18 months. We are also happy for you to gift this to a friend.
Please email us at London@totallytailored.com if you need to postpone your trip.
We will provide more information on this page as the situation develops. While this is an uncertain time,
we’d like to thank you for your cooperation and understanding and support.