FAQs
Yes, all our tours are private and can be customized to our guests’ interests.
To maintain the quality of our premium tours, each trip is completely private and will consist of your group and a dedicated private tour guide only.
Language availability depends on the specific tour you’re taking. Please visit the dedicated page of the tour you’re interested in to see language options or contact a member of our team on requests@totallytailored.com to discuss your options.
The schedule is subject to change by His Majesty’s Armed Forces, but it usually runs Monday, Wednesday, Friday, and Sunday throughout the year.
Yes. Our tour guides are fun, dynamic, and experienced in managing (and entertaining!) groups with kids.
We conduct our tours rain or shine! You are advised to carry an umbrella and dress appropriately for weather conditions. In the case of severe weather conditions (such as a storm) and your tour is suspended, we may either offer you a partial or full refund of your ticket depending on the circumstances.
Your dedicated guide will pick you up from your accommodation or agreed meeting point, and will be happy to assist you in purchasing public transport tickets but public transportation costs are not included in a standard ticket price. For the simplest touring experience, opt for a chauffeured vehicle to take you to and from each location. See prices on each individual tour page for a chauffeured vehicle option.
For the majority of our tours, lunch is at your own cost. However, we are happy to give recommendations (and make reservations) for you at classic destinations or the best-kept secrets on the food scene.
Our Borough Food Tasting Tour and East End Food Tour both include food and drinks.
Should you have to cancel your tour for any reason we will happily refund 70 percent of the total price paid up to one week before your tour. 30 percent of the price paid is non-refundable due to our processing and ticket costs. Tours with less than a week’s notice of cancellation, no amount is refundable/transferable.
Totally Tailored will do our very best to accommodate vegetarians and most food restrictions when making restaurant reservations. However, we cannot make any guarantees on behalf of the establishment you wish to dine at. Please let us know about any restrictions or allergies you may have within 48 hours of your purchase so we can endeavour to make the necessary arrangements.
On food tours we can accommodate certain dietary requirements with advance notice, but we may be unable to provide substitutes for all tastings. If you have questions about specific dietary requirements, email our team on requests@totallytailored.com and we will be happy to help.
Need some assistance?
We are here to help you with any questions or inquiries you may have. Whether you need technical support, have a question about our services, or just want to chat, we are here for you.
